Franchise Directory

Goodwill Industries

Vocational Rehabilitation Services

38

Fair

Goodwill Industries has a long and storied history, profoundly impacting communities since its founding in 1902 in Boston by Edgar J. Helms. The visionary mission began with collecting used household goods and clothing, transforming them through repair, and in doing so, providing training and employment to individuals facing poverty and disabilities. This ingenious model established a dual purpose: offering essential vocational rehabilitation services and making affordable goods accessible to the community. Over more than a century, Goodwill Industries has evolved into an extensive network of independent, community-based organizations, each proudly operating under the globally recognized Goodwill brand and dedicated mission. The enduring core mission has consistently centered on providing comprehensive job training, effective employment placement services, and a wide array of other community-based programs designed to empower individuals who encounter significant barriers to employment. The organization’s market position is distinctly unique, seamlessly blending robust retail operations, primarily through its thrift stores, with vital and impactful social services. The revenue generated from the sale of generously donated goods in its retail establishments directly funds its extensive employment and training programs, thereby creating a self-sustaining social enterprise model that has proven resilient and effective for over 120 years. This distinctive and integrated approach firmly positions Goodwill Industries as a preeminent leader in both the charitable retail sector and the critical field of workforce development. The Goodwill Industries franchise opportunity, while unique in its structural implementation, inherits and benefits immensely from this powerful legacy and unparalleled brand recognition. The single unit currently operating under this specialized franchise model perfectly aligns with the overarching organizational goal of achieving profound local impact and fostering community empowerment, reflecting more than a century of unwavering dedication to transforming lives through the dignity and power of work. The brand’s deep and authentic roots in community service and its exceptionally strong public trust differentiate it significantly within the broader vocational rehabilitation services sector. The Goodwill Industries franchise benefits from a universally recognized symbol of hope, opportunity, and practical assistance, a testament to its enduring mission and invaluable community contribution. Its market presence is defined by a sophisticated and impactful combination of commercial activity and profound social benefit, unequivocally setting it apart in the diverse landscape of service-oriented ventures. The FPI Score of 38 further indicates a foundational presence and a structured approach to its market positioning within the vocational rehabilitation services category, underscoring its established framework and commitment to quality despite the singular unit count. This foundational score suggests a deliberate and highly strategic positioning within its specialized niche, emphasizing unparalleled quality of service and unwavering mission alignment, which are hallmarks of the Goodwill Industries franchise. The vocational rehabilitation services industry represents a fundamentally critical sector, entirely focused on assisting individuals with disabilities or other significant barriers to employment in achieving and maintaining meaningful and sustainable work. This vital industry encompasses an expansive range of essential services, including comprehensive job training, expert career counseling, efficient employment placement services, and ongoing support for workplace accommodations designed to foster inclusivity and success. The market within this sector is consistently driven by both profound societal needs and crucial government mandates, such as the Americans with Disabilities Act (ADA), which has been instrumental since its enactment in 1990 in significantly promoting equitable employment opportunities for people with disabilities across the nation. Demand for these specialized services remains consistently high and is projected to grow further, particularly as global demographics continue to shift and the imperative for inclusive employment practices gains increasing recognition and importance. Organizations operating within this intricate landscape frequently forge strategic partnerships with governmental agencies, esteemed educational institutions, and various employers to create holistic and comprehensive support systems for their clients. The truly unique model of the Goodwill Industries franchise, which brilliantly integrates retail operations with essential vocational services, provides a distinctive and highly effective approach within this multifaceted industry. This integration creates a sustainable and robust funding mechanism for its vital programs, thereby differentiating it significantly from purely grant-funded or government-subsidized entities that often face fluctuating support. The industry as a whole experiences consistent and robust demand due to the ongoing societal needs for comprehensive workforce development and dedicated support for underserved populations. The Goodwill Industries franchise operates squarely within this essential framework, contributing substantially to the broader goal of economic independence and overall community well-being for individuals who face significant challenges in navigating the contemporary labor market. The FPI Score of 38 suggests a foundational and established presence within this highly specialized sector, indicating a recognized and structured approach to addressing complex social needs through proven methods. Information pertaining to the specific initial franchise fee, the comprehensive total investment range, precise royalty rates, advertising fund contributions, and the requisite liquid capital for a Goodwill Industries franchise is not publicly disclosed in a standardized commercial franchise format. Consequently, detailed financial specifics for this particular offering cannot be provided. Generally, within the broader vocational rehabilitation services sector, the establishment and operation of a comprehensive service center typically involves a substantial investment in modern facilities, specialized equipment necessary for effective training programs, and the recruitment of highly qualified professional staff dedicated to the mission. Initial setup costs for a service-based franchise, across various industries, customarily include a one-time franchise fee, which grants the franchisee the fundamental right to utilize the franchisor's esteemed brand name, proprietary trademarks, and established business systems. This initial fee can exhibit considerable variability, often ranging from $5,000 to $75,000 across diverse industries, reflecting the perceived value of the brand, the robustness of the business model, and the extent of initial training and operational support provided. The total investment required to open and operate a service-oriented franchise can span from approximately $50,000 for smaller, home-based or mobile operations to well over $500,000 for larger, more extensive facilities necessitating specialized infrastructure and extensive build-outs. Ongoing financial commitments in a typical franchise model generally encompass recurring royalty fees, which are customarily collected monthly and calculated as a percentage of gross sales, with a common range typically falling between 4% and 10%. These royalties are crucial for sustaining ongoing franchisor services, supporting continuous research and development, and providing perpetual operational guidance. Additionally, contributions to a national or regional advertising fund, usually calculated as 1% to 5% of sales, are a standard practice to maintain and enhance brand visibility and execute large-scale marketing campaigns. Liquid capital requirements are critically important for prospective franchisees, representing the readily available cash needed to cover initial operational expenses and ensure liquidity during the crucial ramp-up phase of the business, often equating to several months of projected operating costs. For the uniquely structured Goodwill Industries franchise model, the investment framework would likely reflect its dual mission of retail operations and extensive service delivery, potentially necessitating capital allocation for property acquisition or significant leasehold improvements, advanced inventory management systems for processing and merchandising donated goods, and substantial resources for developing and delivering comprehensive vocational training programs. The single existing Goodwill Industries franchise unit would have successfully navigated these intricate investment considerations to establish its impactful operations, demonstrating a viable pathway for future development. The operating model for a Goodwill Industries franchise is intrinsically linked to its ambitious and multifaceted dual mission: efficiently operating retail thrift stores that are primarily funded by generously donated goods, and simultaneously delivering comprehensive, high-quality vocational rehabilitation services to individuals in need. This intricate model necessitates exceptional efficiency in the management of donations, encompassing meticulous collection, systematic sorting, thorough processing, and strategic merchandising for optimal retail sale. Concurrently, the operational framework comprehensively encompasses the meticulous design and effective delivery of targeted job training programs, expert career counseling, efficient employment placement services, and ongoing supportive services for individuals who confront significant barriers to gainful employment. The single existing Goodwill Industries franchise unit serves as a compelling testament to the operational viability and effectiveness of this highly integrated approach. Franchisor support, even within this non-traditional franchise structure, would typically involve providing invaluable guidance on implementing best practices for donation management, optimizing retail operations, and developing impactful service programs. This crucial support would include access to established proprietary systems for rigorous inventory control, advanced point-of-sale technologies, and robust protocols for effectively managing a diverse workforce, particularly those participating in vital vocational training initiatives. Furthermore, the extensive support would likely extend to the development of specialized curriculum for a wide array of job training programs, ensuring strict compliance with all relevant vocational rehabilitation regulations, and strategizing for effective community outreach and the formation of strategic partnerships. Comprehensive training programs for Goodwill Industries franchise operators and their key staff would meticulously cover both the retail and social services aspects, ensuring a consistently high-quality brand experience and exceptionally effective program delivery across all facets of the operation. The FPI Score of 38 suggests a foundational level of operational establishment and a well-defined support structure, indicative of a mature and organized system. The intricate nature of successfully managing both a thriving retail enterprise and a critical social service agency necessitates a robust operational blueprint and continuous, dedicated support from the central organization to ensure unwavering mission fulfillment and optimal operational efficiency across the entire Goodwill Industries franchise network. Specific financial performance representations, such as average revenue per unit, median revenue figures, or typical profit margins, for the Goodwill Industries franchise are not publicly disclosed within a Franchise Disclosure Document (FDD) or other accessible public records. In the absence of an Item 19 disclosure, which provides financial performance representations, it is not possible to furnish concrete, specific financial data for this unique and impactful franchise opportunity. Generally, for service-based franchises across various industries, financial success is significantly influenced by a multitude of factors including robust market demand, exceptional operational efficiency, and highly effective marketing strategies. Revenue streams for a Goodwill Industries franchise would typically be generated primarily from the diligent sale of generously donated goods within its retail stores, which are often supplemented by potential government grants, specific contracts for vocational services, or modest fees for specialized training programs. The retail component of this model benefits from consistently high consumer demand for affordable goods and the growing consumer preference for sustainable shopping practices, while the service component addresses a consistent and profound societal need for comprehensive workforce development. Profitability within such a distinctive model is critically dependent on several key factors: efficient inventory management, cost-effective program delivery, and strong, continuous community engagement to ensure a steady and reliable supply of both donations and program participants. The unique structure of the Goodwill Industries franchise, which masterfully balances commercial retail activity with profound social impact, means that its financial performance might also be evaluated against mission-driven metrics that extend beyond conventional pure profit assessments. For many established franchises across diverse industries, average unit revenues can range from approximately $200,000 to well over $1,000,000 annually; however, these figures are highly industry-dependent and cannot be directly applied without specific, disclosed data for the Goodwill Industries franchise. Without a formal Item 19, potential investors considering a Goodwill Industries franchise would be required to conduct extensive due diligence and directly engage with the franchisor to thoroughly understand the financial expectations and the performance history of the single existing unit, taking into account its FPI Score of 38 which provides an initial benchmark for its operational structure and viability. The growth trajectory for the Goodwill Industries franchise, characterized by only one unit currently operating, strongly indicates a nascent or exceptionally selective expansion model, which is fundamentally distinct from typical commercial franchise systems that often aim for rapid, widespread unit growth. The strategic expansion of a Goodwill Industries franchise would likely focus meticulously on areas demonstrating significant community need for robust vocational rehabilitation services and possessing a strong, supportive donor base to ensure the viability of its retail operations. The truly unique competitive advantages of a Goodwill Industries franchise stem directly from its extraordinary century-long legacy and its unparalleled brand recognition as a highly trusted social enterprise. Founded in 1902, the organization has meticulously built immense goodwill and profound community trust over many decades, establishing itself as a powerful and respected force in local markets. This deeply established reputation significantly reduces the marketing burden for new units and actively fosters strong community support, which is absolutely critical for both the consistent acquisition of donations and the successful enrollment of program participants. Furthermore, the integrated model, wherein retail sales directly fund vital social services, provides a sustainable and profoundly impactful business model that unequivocally differentiates it from purely for-profit entities or solely grant-dependent non-profit organizations operating within the vocational rehabilitation space. The inherent ability to generate revenue from the sale of generously donated goods while simultaneously fulfilling a vital social mission is a powerful, innovative, and difficult-to-replicate advantage. The FPI Score of 38 suggests a solid foundation for future development, potentially indicating a structured and deliberate approach to carefully considered expansion rather than an aggressive market penetration strategy. The Goodwill Industries franchise offers a distinctive and compelling opportunity for impact-driven growth within communities, aligning entrepreneurial spirit with a profound commitment to social betterment and sustainable economic empowerment. This model epitomizes a thoughtful approach to growth, prioritizing deep community integration and lasting positive change. The ideal candidate for a Goodwill Industries franchise is likely an individual or an organization deeply and genuinely committed to social impact and comprehensive community development, possessing a robust understanding of both efficient retail operations and effective social service delivery. Given the profoundly mission-driven nature of Goodwill Industries, a prospective franchisee would need to demonstrate exceptional leadership skills, an unwavering passion for empowering individuals who face significant employment barriers, and a proven ability to meticulously manage complex operations that involve both commercial and charitable aspects. Extensive experience in non-profit management, retail operations, human resources, or vocational training would be highly beneficial and potentially crucial for success. Strong financial acumen is also absolutely essential to effectively manage the dual revenue streams and ensure the long-term sustainability and growth of its vital programs. The presence of a single existing Goodwill Industries franchise unit suggests a carefully developed model that prioritizes qualitative impact and deeply rooted community integration over sheer quantitative expansion. Ideal territories for new units would be communities with a clearly demonstrated need for comprehensive vocational rehabilitation services, a supportive local population actively willing to donate goods, and strong potential for strategic partnerships with local government agencies or other social service organizations. The FPI Score of 38 indicates a specific and established operational framework that would require a franchisee to align closely and authentically with the enduring mission and rigorous operational standards of Goodwill Industries. A strong existing network within the local community and a blend of entrepreneurial spirit combined with a deeply service-oriented mindset would be critically important for successfully establishing and growing a Goodwill Industries franchise. Investing in a Goodwill Industries franchise represents a truly distinctive and impactful opportunity for individuals or organizations seeking to combine robust and efficient business operations with profound and measurable social impact. While traditional financial metrics for typical franchise performance, such as average unit revenue or profit margins, are not publicly available for this unique and specialized model, the inherent and immeasurable value lies in contributing directly to a century-old, time-tested mission of comprehensive workforce development and empowering communities. The FPI Score of 38 provides an initial benchmark for evaluating the operational structure and established framework of this particular franchise offering. The unparalleled and deeply established brand recognition of Goodwill Industries, founded in 1902, offers a significant and invaluable advantage in terms of public trust and enthusiastic community engagement, which are absolutely critical elements for both the success of its retail operations and the effective outreach of its programs. The single existing Goodwill Industries franchise unit serves as a compelling and tangible testament to the viability and effectiveness of this unique blended social enterprise model. Prospective investors in a Goodwill Industries franchise should clearly recognize that this exceptional opportunity extends far beyond conventional financial returns, offering the profound satisfaction of creating tangible positive change in people’s lives through the provision of essential vocational rehabilitation services. The model ingeniously leverages the power of generously donated goods to sustainably fund vital community programs, offering an innovative and resilient approach to addressing pressing societal needs. A thorough understanding of the unique operational requirements and the deeply mission-driven focus is paramount for any potential investor. Explore the complete Goodwill Industries franchise profile on PeerSense to access the full suite of independent franchise intelligence data.

Griswold Home Care

Vocational Rehabilitation Services

71

Strong

The decision to invest in a franchise is a monumental one, fraught with critical considerations ranging from market viability to financial commitment and operational support. For prospective entrepreneurs evaluating the burgeoning senior care sector, the question of "Should I invest in this franchise?" often centers on identifying a proven, resilient brand that can navigate both demographic shifts and economic fluctuations. Griswold Home Care, a pioneer in the non-medical home care industry, presents itself as a compelling guide in this journey, offering a deeply compassionate franchise opportunity designed for individuals passionate about delivering essential in-home care services. The company's genesis dates back to 1982, when Dr. Jean Griswold, a visionary living with multiple sclerosis and utilizing a wheelchair, founded the enterprise out of a profound personal experience and an urgent desire to address a critical lack of care and resources for seniors and adults with disabilities in her community. Her resolve was galvanized by the tragic death of an elderly woman from preventable complications due to insufficient support, driving her to establish what would become one of the nation's first and most successful non-medical home care organizations. Initially launched as "Overnight Sitting Service," the company evolved into "Special Care Inc." before officially adopting the name Griswold Home Care on April 26, 2002, marking its 20th anniversary. Dr. Griswold's husband, Reverend Dr. Lincoln T. Griswold, later joined the business full-time, cementing a family legacy that continued even after Dr. Jean Griswold's passing on January 28, 2017. While specific database figures indicate a current count of 13 total units, all franchised and zero company-owned, comprehensive web research details a significantly larger and rapidly expanding system, with the company’s footprint growing from 103 franchises in 2009 to 168 units by 2017, reaching 170 total units in 2023 and an impressive 193 total units in 2024, having awarded 22 new franchises across the U.S. in that year. As of July 2025, Griswold Home Care reported 196 locations, operating in over 160 locations across 30 states, with some sources citing 32 states, solidifying its position as a dominant, growing player in the rapidly expanding senior care market. The overall home care market is estimated to reach an astounding $666.9 billion by 2030, exhibiting a robust Compound Annual Growth Rate (CAGR) of 7.96%, underscoring why the Griswold Home Care franchise opportunity holds substantial relevance for investors seeking to enter a high-demand, mission-driven sector. Headquartered in Blue Bell, Pennsylvania, with some sources also mentioning Plymouth Meeting, PA, the franchisor, Griswold International, LLC, operates under the parent company Griswold Investors, LLC, a Delaware limited liability company formed on December 13, 2013, with its principal business address in New York, N.Y., and led by current CEO Michael Slupecki. Griswold Home Care offers a comprehensive suite of non-medical services, including personal care, homemaking, companion care, respite care, live-in and overnight care, hospice support, incidental transportation, and other ancillary/supportive services, all meticulously designed to empower seniors, disabled adults, and individuals recovering from illnesses or injuries to maintain independence and well-being within the comfort of their own homes. The industry landscape for home care services is characterized by profound demographic shifts and evolving consumer preferences, creating an exceptionally fertile ground for franchise investment. The total addressable market for home care is projected to reach an impressive $666.9 billion by 2030, expanding at a vigorous Compound Annual Growth Rate (CAGR) of 7.96%, positioning this sector as one of the most dynamic in the service economy. This substantial growth is primarily propelled by the unprecedented aging of the American population, with approximately 10,000 Americans turning 65 every single day. Projections indicate that by 2030, 20% of the U.S. population will be aged 65 and older, and the number of older adults is expected to more than double over the coming decades, reaching an astounding 88 million people by 2050. A key consumer trend driving demand for the Griswold Home Care franchise and similar services is the overwhelming preference for "aging in place," a concept strongly supported by AARP, which reports that 96% of seniors desire to age in their homes, and 80% believe their current residence is where they will always live. This secular tailwind significantly benefits brands like Griswold Home Care, as it aligns directly with the core services offered, providing a non-medical solution that allows individuals to maintain independence and comfort at home. Evolving consumer expectations further amplify this demand, with seniors and their families increasingly seeking individualized care plans that prioritize senior autonomy, transparency, communication, and compassion, moving beyond one-size-fits-all approaches. Technology integration also plays a pivotal role in shaping senior care, encompassing the use of AI and smart monitoring devices for real-time updates, fall detection, and medication reminders, alongside leveraging scheduling software, mobile apps, and automated caregiver matching to enhance operational efficiency and communication among all stakeholders. This industry category attracts significant franchise investment due to its recession-resistant nature, driven by non-discretionary needs, and its capacity for positive social impact. While the market is somewhat fragmented, the presence of established brands like Griswold Home Care, recognized as the "World's Oldest, Multi-national, Non-medical Home Care Company" and described in 2005 as "the nation's largest, privately owned nonmedical home-care company," indicates a growing consolidation around reputable providers. Macro forces such as rising healthcare costs, which make in-home care a more economical alternative to institutionalized care, coupled with advancements in home care technology, continue to create substantial opportunities for growth and innovation within this essential sector. The financial commitment required to embark on a Griswold Home Care franchise opportunity involves a structured investment designed to establish a robust operation within this high-demand market. The initial franchise fee for a Griswold Home Care franchise ranges from $49,500 to $54,500, with the precise amount contingent on the specific size and market potential of the territory purchased. This fee is payable in full upon the signing of the franchise agreement and is non-refundable, representing the initial access point to the brand's proven system and extensive support infrastructure. A significant incentive is offered to honorably discharged veterans and first responders, who receive a 20% discount on the franchise fee, reducing their initial outlay to between $39,600 and $43,600, making the Griswold Home Care franchise more accessible to those who have served. The estimated total initial investment for a Griswold Home Care franchise spans from $95,850 to $181,431, a comprehensive range that covers various essential aspects of launching the business. This total includes projected costs for office lease and setup, typically ranging from $9,000 to $15,000, and office equipment estimated at $2,500 to $4,000. Additionally, insurance coverage for the first six months is estimated between $3,800 and $4,800, while licenses and permits can range from $0 to $7,500, depending on state and local regulatory requirements. A crucial component of this initial investment is the additional working capital needed for the first six months of operation, which is estimated to be between $25,000 and $81,000, ensuring franchisees have sufficient funds to cover initial operating expenses before reaching full profitability. To qualify for a Griswold Home Care franchise, prospective owners need to demonstrate minimum liquid capital of $75,000 to $100,000, though some sources cite figures such as $70,000, or a broader range of $107,350 to $135,500, or a minimum of $25,000, highlighting the importance of reviewing the latest FDD for precise figures. A minimum net worth of $350,000 is also required, with other sources indicating $150,000, further emphasizing the need for thorough due diligence. Ongoing fees include a monthly royalty fee of 4% of gross receipts, or a specified minimum performance requirement, whichever is greater, ensuring a consistent revenue stream for the franchisor to fund ongoing support and innovation. A national brand fund fee, or Ad Fund fee, is also mandated, typically 0.5% of gross receipts, though some sources state 1% of gross revenue for national advertising campaigns, which contributes to collective marketing efforts that benefit all franchisees. Other potential fees encompass a transfer fee of $15,000, or $5,000 for existing franchisees, additional remediation training at $500 per day per trainer plus expenses, an annual meeting/conference fee currently set at $475, a local ongoing marketing/shortfall minimum of $12,000 per year, and potential late fees of $25 per week. This structured investment profile positions the Griswold Home Care franchise as a mid-tier investment, offering a comprehensive package for entry into a vital service industry with the backing of a well-established parent company, Griswold Investors, LLC, formed in 2013, providing corporate backing and strategic direction. The operating model for a Griswold Home Care franchise is designed for active, engaged ownership, emphasizing hands-on involvement in day-to-day operations rather than a semi-absentee or home-based approach. Franchisees are required to maintain a physical office, serving as the central hub for their operations and client interactions. The core daily operations for a Griswold Home Care franchisee often involve direct engagement in critical aspects of the business, such as interviewing every caregiver to ensure alignment with the brand's compassionate care philosophy, as exemplified by franchisee Bruce McReynolds. Franchisees also regularly check in with clients to guarantee that their specific needs are consistently met and to ensure the highest standards of service delivery. Beth Copeland, another franchisee, underscores the commitment to providing the best possible assistance and customizing care plans for each client, reflecting the personalized approach inherent to the Griswold Home Care franchise model. The staffing model requires franchisees to understand that they serve two distinct but equally important groups: clients and caregivers, necessitating a balanced approach to satisfy both for optimal business performance. Caregivers undergo extensive training, which includes specialized modules for working with dementia patients and proper use of gait belts, ensuring they are well-equipped to handle diverse client needs. While Griswold Home Care aims to maintain continuity by keeping clients with the same caregiver, operational realities sometimes necessitate scheduling different caregivers, managed efficiently through robust systems. The company's service model varies by state, with some states allowing the referral of screened caregivers, while others require the direct employment and supervision of caregivers by the franchisee, demanding adaptability to local regulatory environments. Prior to opening, Griswold Home Care franchisees receive comprehensive pre-opening training that covers state and local compliance, licensing requirements, and insurance protocols, ensuring a smooth and legally compliant launch. The "Home Care Academy" provides two interactive and learner-focused weeks of intensive training, with one week conducted in the classroom and another week dedicated to field experience, equipping franchisees with the tools and knowledge to operate every facet of the business. This extensive program includes 79 hours of classroom training and 50 hours of on-the-job training, supplemented by virtual training modules. A dedicated launch support specialist guides franchisees from the moment they sign the franchise agreement through the successful opening of their office, providing critical assistance during the initial phase. Ongoing corporate support is a cornerstone of the Griswold Home Care franchise system, with franchisees benefiting from continuous training and support for themselves and their staff. This includes access to dedicated Franchise Business Coaches, operational guidance, best-practice sharing, and support from a Director of Regional Support who offers expertise across operations, marketing, compliance, sales, and financial performance. Griswold Home Care also provides valuable tips for hiring employees, making sales, and building a strong referral base, complemented by corporate-provided marketing materials, a new recruiting manager, and an updated marketing tool. Compliance expertise is readily available to assist franchisees in navigating complex state regulations, licensing considerations, and home care operational standards. Territory protection is a significant advantage, granting Griswold Home Care franchisees exclusive rights to operate within a designated geographic area, defined to provide ample market potential and prevent overlap with other Griswold franchises. A standard territory is typically defined by 250,000 individuals or 25,000 senior citizens, ensuring a substantial client base. The initial franchise term is 10 years, with renewal options available in five-year increments, providing a long-term opportunity for business growth and continuity. Analyzing the financial performance of a Griswold Home Care franchise reveals compelling figures, though it is crucial to address discrepancies in disclosure information. While the provided database data indicates that Item 19 financial performance is not disclosed in the current Franchise Disclosure Document, detailed web research findings from the 2025 FDD explicitly state that Griswold Home Care *does* include financial performance representations in its FDD, providing a more transparent view for prospective investors. According to these disclosures, the average unit revenue for a Griswold Home Care franchise in 2024 was reported as $1,111,845, with another source citing an average revenue per unit of $1,060,279, demonstrating strong unit-level performance. For Fiscal Year 2024, the average gross receipts for the system were an impressive $2,131,036, indicating substantial overall sales volume across the network. These revenue figures are particularly noteworthy in the context of the growing home care market, projected to reach $666.9 billion by 2030, underscoring the significant demand for Griswold Home Care's services. Prospective owner-operators can anticipate estimated earnings between $301,076 and $418,161, reflecting a robust potential for personal income from active management of their Griswold Home Care franchise. The estimated payback period for the initial investment is relatively swift, ranging from 1.4 to 3.4 years, suggesting a strong return on investment within a reasonable timeframe, especially when compared to other franchise opportunities in various sectors. It is important to acknowledge that while Item 19 provides financial performance representations, it does not always include direct profit margins, necessitating a thorough review of the full FDD and consultation with financial advisors to understand the complete financial picture. However, prospective franchisees must also be aware of specific legal and financial challenges disclosed in the 2025 FDD, which reference 2024 financials. These statements indicate that the franchisor’s audited financial statements for 2024 showed a net loss of nearly $3 million and a significant increase in current liabilities. This was primarily attributed to a substantial $4.2 million arbitration award against Griswold Home Care for breach of contract with a franchisee, highlighting potential operational and contractual risks. Furthermore, the FDD details a history of litigation with other franchisees alleging misrepresentation of the business model, which ultimately resulted in a $700,000 global settlement. These legal and financial risks are critical considerations for prospective franchisees, emphasizing the importance of comprehensive due diligence beyond just average revenue figures to fully understand the franchisor's financial health and potential liabilities, even amidst strong unit-level performance data for the Griswold Home Care franchise system. The growth trajectory of Griswold Home Care demonstrates a consistent upward trend, solidifying its position as a long-standing and expanding force in the non-medical home care sector. Having commenced franchising just two years after its founding in 1984, the company quickly scaled, becoming a $10-million, multi-state business by 1989. By 2002, the system boasted 5 corporate offices in the Philadelphia area and numerous franchised offices, generating revenues of $80 million, a clear indicator of its early success and market penetration. In 2005, Griswold Home Care was recognized as "the nation's largest, privately owned nonmedical home-care company," underscoring its significant competitive standing. The franchise network continued its expansion, reaching 103 franchises by 2009 and growing to 168 units by 2017. Recent years have seen accelerated growth, with 170 total units in 2023 and an impressive 193 total units as of 2024. In 2024 alone, Griswold Home Care awarded 22 new franchises across the U.S. and achieved double-digit same-store sales increases, marking its strongest growth in a decade. While the 2025 Franchise Disclosure Document (FDD) reports 125 total units, comprising 114 franchised-owned and 11 company-owned, the broader system's expansion continued, with 196 locations reported as of July 2025. In the first half of 2025, the brand awarded 12 new territories, opened 10 new offices, and completed three successful franchise resales, further demonstrating its robust market activity. Griswold Home Care expanded into 13 states in 2025, signing 21 franchise agreements and opening 16 locations, with North Carolina leading the expansion with four new franchise awards. Looking ahead, the company's growth targets are ambitious, with a goal to award 20 new franchises in 2025 and aim to sign approximately 23 new franchise locations in 2026, targeting strategic states such as Utah, Wisconsin, and Alabama. The competitive moat for the Griswold Home Care franchise is built upon several foundational advantages, including its rich history spanning over four decades, its pioneering status in the non-medical home care industry, and established brand recognition. The comprehensive training and ongoing support provided to franchisees, coupled with protected territories defined by 250,000 individuals or 25,000 senior citizens, ensure a strong operational framework and market potential. The company's philosophy, prioritizing compassionate care over solely focusing on financial margins, resonates deeply with franchisees and clients alike, fostering loyalty and positive reputation. Griswold Home Care has adapted to current market conditions through strategic partnerships, notably announcing a national strategic partnership with PocketRN in 2024 to test a Medicare Dementia Care Model, demonstrating its commitment to evolving service offerings. A key driver of Griswold's long-term growth strategy in 2025 was continued investment in technology, leveraging digital solutions to enhance operational efficiency and client care. The brand's consistent recognition, including Franchisor of the Year by The American Association of Franchisees and Dealers in 2017 and 2019, multiple rankings in Entrepreneur's Franchise 500 (2022, 2023, 2024), and being named a Top Workplace by the Philadelphia Inquirer for four consecutive years in 2025, further validates

New Horizons

Vocational Rehabilitation Services

52

Moderate

Franchise investors navigating the dynamic landscape of professional development often confront the critical problem of identifying a resilient business model that addresses the relentless demand for up-to-date skills in a rapidly evolving technological world. The core question for many is, "Should I invest in this franchise, and will it provide a sustainable return on my capital?" New Horizons Computer Learning Centers directly addresses this challenge by offering a comprehensive franchise opportunity in the vital field of IT training and technical education, providing individuals and businesses with essential computer-related learning solutions designed to bridge skill gaps and foster professional growth. This global enterprise, founded in 1982 as a single-classroom facility, began its franchising journey in 1991 or 1992, driven by an initial vision to deliver modern training solutions tailored to meet the evolving professional development needs of organizations. Its operational framework focuses acutely on client requirements and diverse learning styles, offering varied formats such as instructor-led training, e-learning, and hands-on labs, positioning New Horizons as a flexible and responsive guide in the tech education space. The company's global presence is extensive, with a network spanning multiple continents and operating in over 35 countries, embracing a multitude of cultures and languages, demonstrating its significant reach and adaptability. In North America alone, New Horizons maintains more than 70 locations, underscoring its regional market penetration. As of the 2016 Franchise Disclosure Document, the network included 70 franchised New Horizons Computer Learning Centers locations across 37 states plus Washington D.C., though recent data from 2026 provides varying estimates for U.S. units, suggesting either 32 or 235 total units, and the PeerSense database currently lists 11 franchised units. The company’s historical growth trajectory saw it exceed 280 training centers in 56 countries by its 25th anniversary in 2007, solidifying its standing as a major player. The vocational rehabilitation services market, a closely related sector, reached $4.9 billion in 2024 and is projected to grow to $6.84 billion by 2030 with a compound annual growth rate (CAGR) of 5.9%, indicating a robust total addressable market for skill-based training. This analysis by PeerSense offers an independent, data-driven perspective on the New Horizons franchise opportunity, distinct from any marketing materials, to empower informed investment decisions. The industry landscape in which New Horizons operates is characterized by significant scale and sustained growth, particularly within the broader vocational rehabilitation services market, which provides essential context for technical education and skill development. This market reached an impressive $4.9 billion in 2024 and is projected to expand to an estimated $5.2 billion in 2025, demonstrating a strong compound annual growth rate (CAGR) of 6.2%. The trajectory for this sector remains robust, with projections indicating a market size of $5.18 billion in 2025 and $5.45 billion in 2026 at a CAGR of 5.2%, ultimately reaching $6.84 billion by 2030 at a CAGR of 5.9%. On a global scale, the vocational rehabilitation service market size was estimated at $92.39 billion in 2025 and is expected to reach $100.44 billion by 2033, growing at a CAGR of 1.05%, with the U.S. vocational rehabilitation services market specifically projected to grow from $5.15 billion in 2023 to $6.73 billion by 2028. Key consumer trends driving this escalating demand include increasing societal awareness of disability rights, robust government initiatives, and proactive employer programs designed to integrate differently-abled and injured individuals into the workforce, all of which necessitate accessible and effective skill training. Secular tailwinds benefiting a brand like New Horizons include the pervasive rise of remote work, the continuous advancement of AI-driven workforce solutions, and the overarching need for ongoing professional development in a digital-first economy. The industry is attracting significant franchise investment due to its critical role in workforce readiness and economic empowerment, with North America dominating the vocational rehabilitation service market, holding the largest revenue share of 40.6% in 2025. The job search and placement assistance segment further underscores this demand, having dominated the market by service type with a 45.9% revenue share in 2025, directly impacting employment outcomes and highlighting the need for tangible skill acquisition. Macro forces such as the increasing integration of digital skill assessment tools, the rising adoption of remote vocational training programs, a growing focus on outcome-oriented rehabilitation services, the expansion of employer-linked placement models, and enhanced personalization of rehabilitation pathways are creating substantial opportunities for providers like New Horizons to expand their reach and impact. The employment-population ratio for people with a disability reaching 22.7% in 2024, the highest level on record, further validates the market’s expansion and the importance of inclusive training solutions. For prospective franchisees considering the New Horizons opportunity, a detailed understanding of the financial investment is paramount, particularly given the varying figures presented across different sources. The initial franchise fee for a New Horizons Computer Learning Centers franchise demonstrates a range, from $60,000 to $150,000, with other data points suggesting a range of $0 to $150,000, and a specific mention of $15,000 in one database. This variability underscores the importance of direct engagement with the franchisor for precise figures. New Horizons actively supports specific demographics by offering a substantial 50% discount on the franchise fee for qualified Veterans and First Responders, a significant incentive for eligible candidates. Furthermore, the franchisor may offer financing for up to 50% of the initial franchise fee, subject to credit standards, at an interest rate of 10% per annum or the highest legal rate, providing an accessible pathway for some investors. The total initial investment required to open a New Horizons Computer Learning Centers franchise spans a broad range, from $42,000 to $625,000, reflecting potential variations in location, build-out costs, and operational scale. Other sources provide slightly different investment ranges, including $68,000 to $653,800 and $42,000 to $532,000, while one database lists a minimum total investment of $210,000 and a maximum of $532,000. This spread is often influenced by factors such as the specific market, the size and condition of the leased or purchased facility, and the extent of initial equipment and technology required. Liquid capital requirements are substantial, set at a minimum of $250,000, though another source indicates a minimum cash required ranging from $35,000 to a higher-end figure, further emphasizing the need for clarity during due diligence. A minimum net worth of $500,000 is also mandated, positioning New Horizons as a mid-to-premium tier franchise investment requiring robust financial backing. Working capital, essential for covering initial operating expenses, is estimated to range from $25,000 to $100,000. Ongoing fees include a royalty rate of 6.0%, or the greater of 6% of monthly gross revenues or a minimum royalty fee, ensuring a consistent revenue stream for the franchisor. A monthly marketing fee, structured as the greater of 2% of the monthly gross revenue or a minimum marketing fee, contributes to system-wide brand promotion. Additional financial considerations include a master license administration fee ranging from $30 to $50 per student per class, depending on third-party vendor charges, and delivery fees that vary based on class type, currently ranging from $7 to $41.50 per student per day, or $30 per student per day for certain classes, or the greater of $600/month or $1.30 per student per day. Online training licensing fees for sales teams can range from $0 to $2,000, and subpage hosting fees are $150/month, subject to an annual increase of up to 10%. On-site assistance, if requested, incurs a cost of $500 per day plus travel expenses, and audit costs range from $1,500 to $3,000 plus interest. There is no information readily available regarding a specific parent company for the franchising entity. The New Horizons operating model is built around comprehensive training and continuous support, designed to equip franchisees with the necessary tools and knowledge to successfully manage their computer learning centers. Daily operations for a New Horizons franchisee involve delivering a diverse range of educational services, including Information Technology, Professional Skills, Healthcare, and English Language courses. These offerings are available through various flexible formats: Classroom Learning, On-Site Learning at client locations, interactive Online LIVE Learning, self-paced Online ANYTIME Learning, and personalized Mentored Learning, catering to a broad spectrum of client needs and learning preferences. Staffing requirements for a New Horizons center typically include qualified instructors, a dedicated sales team to drive enrollment, and administrative personnel to manage operations and student services, necessitating a well-structured labor model. New Horizons provides comprehensive initial training for new franchisees, known as Initial Franchise Training (IFT), which is a rigorous course lasting at least eight days. This IFT is delivered in three distinct parts and is conducted at New Horizons University (NHU) in Tampa, Florida, or virtually, leveraging synchronous and asynchronous technology to ensure accessibility and flexibility. The training program is meticulously designed, combining formal presentations by the franchisor's instructors and staff with practical role-play scenarios and detailed case studies, complemented by online self-paced courses and invaluable in-center on-the-job experience. The franchisor retains the discretion to shorten the IFT duration for franchisees who possess prior relevant experience, but all attendees must complete the training to the franchisor's satisfaction. Beyond the initial training, New Horizons recommends ongoing support and provides franchisees with access to a wealth of digital resources for continuous learning and operational success. This robust support structure covers all facets of operating a New Horizons center, offering a deep dive into the established systems and operational frameworks that have underpinned the brand’s global presence. A critical aspect of the New Horizons franchise model is its explicit stance on territory: it does not offer territory protections, meaning franchisees operate without exclusive geographic rights, which is an important consideration for market strategy. Franchise agreements typically have an initial term of five years, with unlimited five-year renewal options available, provided franchisees comply with the agreement's terms, including meeting specified minimum market penetration and performance requirements. This structure suggests that while a single-unit owner-operator model is viable, the system also supports multi-unit development for successful franchisees, although specific multi-unit requirements are not detailed. Item 19 financial performance data is not disclosed in the current Franchise Disclosure Document for New Horizons. This means prospective investors cannot directly evaluate average revenue per unit, median revenue, or profit margins from the FDD, a common practice for franchisors who prefer to let the sales team discuss potential earnings without written accountability. Consequently, the profitability of a New Horizons location is highly dependent on a multitude of factors, including the franchisee's operational effectiveness, the management skills of the local team, prevailing local market conditions, and the specific terms of financing secured for the investment. While direct earnings claims are not available, the company's historical positioning and industry recognition provide contextual insights into its operational capacity and potential. New Horizons Computer Learning Centers was named the world's largest independent IT training company by IDC in 2006, indicating a significant market presence and operational scale at that time. The brand's extensive global footprint, operating across six continents and in over 35 countries, with more than 70 locations in North America, and a historical peak of exceeding 280 training centers in 56 countries by its 25th anniversary in 2007, suggests a business model capable of substantial scale. The broader vocational rehabilitation services market, which New Horizons' offerings intersect with, is projected to experience strong growth, expanding from $5.15 billion in 2023 to $6.73 billion by 2028, driven by the increasing demand for upskilling and reskilling in a technology-driven economy. This robust market environment provides a favorable backdrop for a well-managed New Horizons franchise, despite the absence of specific unit-level financial performance data. Furthermore, companies that invest in disability-inclusive hiring practices have seen 28% higher revenue and 30% greater profit margins than their peers, highlighting the economic benefits associated with the types of skill development New Horizons provides. The long operational history of New Horizons since its founding in 1982, and its franchising since 1991 or 1992, indicates a mature system. However, the reported fluctuations in U.S. unit counts, from 70 locations in 2016 to varying estimates of 32 or 235 in 2026, and the current PeerSense database showing 11 franchised units, suggest a dynamic operational landscape that requires careful due diligence. The FPI Score of 52 (Moderate) further suggests a balanced risk-reward profile, but the lack of Item 19 data means investors must conduct thorough independent analysis to project potential financial outcomes. The growth trajectory of New Horizons demonstrates a history of significant global expansion alongside recent fluctuations in its U.S. unit count, underscoring the dynamic nature of the technical education market. Originating as a single-classroom facility in 1982, New Horizons embarked on its franchising journey in 1991 or 1992, systematically building a substantial international network. By 2007, coinciding with its 25th anniversary, the company proudly announced it had exceeded 280 training centers operating across 56 countries, showcasing a robust period of global proliferation and market penetration. However, the reported U.S. unit counts present a more varied picture, with 70 franchised New Horizons Computer Learning Centers locations listed in the USA across 37 states plus Washington D.C. in the 2016 Franchise Disclosure Document. More recent data from 2026 offers disparate estimates for U.S. units, with one source indicating 32 total units and another listing an estimated 235 units, while the PeerSense database currently reflects 11 franchised units. This divergence in recent unit count reporting necessitates careful scrutiny by prospective investors. Recent corporate developments highlight New Horizons' commitment to evolving its offerings and celebrating its community; in December 2021, the company recognized the graduates of its "Groundbreaking Women in Tech Program," emphasizing its role in promoting diversity and inclusion within the technology sector. The brand has also strategically broadened its training curriculum beyond core Information Technology to include Professional Skills, Healthcare, and English Language courses, delivered through a multi-format approach encompassing Classroom Learning, On-Site Learning, Online LIVE Learning, Online ANYTIME Learning, and Mentored Learning. This diversification of services and delivery methods demonstrates the brand's adaptability to changing market demands and learner preferences. A significant competitive advantage for New Horizons is its established brand recognition and proprietary training methodologies, honed over more than four decades of operation. This extensive history and global presence, which saw it named the world's largest independent IT training company by IDC in 2006, create a substantial competitive moat. The brand's comprehensive, multi-format training curriculum, coupled with its focus on diverse learning styles and client needs, distinguishes it within the technical education landscape. New Horizons is actively adapting to current market conditions through its integration of virtual training options and expansion into new skill areas, aligning with the rise of remote work and the increasing demand for a broader range of professional competencies. The ideal franchisee for a New Horizons Computer Learning Centers franchise is a well-capitalized business professional, possessing a strategic mindset and a commitment to operational excellence within the dynamic technical education sector. Given the liquid capital requirement of at least $250,000 and a mandated minimum net worth of $500,000, candidates must demonstrate robust financial stability. While specific industry experience is not explicitly required, as New Horizons provides comprehensive Initial Franchise Training (IFT) lasting at least eight days, a background in business management, sales, or education could be advantageous. The franchisor’s extensive training program, delivered at New Horizons University (NHU) in Tampa, Florida, or virtually, covers all facets of operating a New Horizons center, indicating that a strong aptitude for learning and implementing established systems is paramount. The structure of unlimited five-year renewal options for franchise agreements, contingent upon compliance and meeting minimum market penetration and performance requirements, suggests that New Horizons actively seeks franchisees with the potential and aspiration for multi-unit ownership and long-term engagement within the system. While the brand has a global presence in over 35 countries and more than 70 locations in North America, a key consideration for prospective franchisees is that New Horizons explicitly states it does not offer territory protections. This means franchisees will need to develop strong local market strategies and be prepared for potential competition within their operating areas, without an exclusive geographic radius. The timeline from signing a franchise agreement to the grand opening of a New Horizons center will vary, influenced by factors such as real estate acquisition, leasehold improvements, and staffing, following the completion of the mandatory eight-day Initial Franchise Training. Franchise agreements typically have an initial term of five years, with renewal options extending indefinitely in five-year increments for compliant and performing franchisees, providing a long-term operational horizon. New Horizons presents a compelling investment thesis for entrepreneurs seeking to capitalize on the sustained and robust growth of the technical education and vocational rehabilitation services markets. This vital sector, projected to reach $6.84 billion by 2030 in the U.S. and an impressive $100.44 billion globally by 2033, underscores the enduring demand for skill development in an increasingly digital world. The New Horizons brand, with its deep roots dating back to 1982, its extensive global footprint across over 35 countries, and its comprehensive suite of multi-format training solutions, offers a proven and established framework for delivering essential IT and professional skills. While the current Franchise Disclosure Document does not include Item 19 financial performance data, making direct revenue and profit projections challenging, the company’s historical scale and its recognition as the world's largest independent IT training company by IDC in 2006, combined with the strong market tailwinds driven by remote work and AI-driven workforce solutions, underscore the significant potential for a well-managed New Horizons franchise. The investment requires substantial capital, with liquid capital of at least $250,000 and a net worth of $500,000, positioning this opportunity in the mid-to-premium tier of franchise investments. The absence of territory protection is a critical factor for due diligence, requiring a robust understanding of local market dynamics and competitive strategy. PeerSense provides exclusive due diligence data including SBA lending history, FPI score, location maps with Google ratings, FDD financial data, and side-by-side comparison tools. 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