NEW CREATIONS

Every year, thousands of Americans and Canadians watch helplessly as a cracked leather sofa, a chipped granite countertop, or a scuffed vinyl floor triggers a replacement cost that can run into the thousands of dollars — when the underlying damage might cost a skilled technician a fraction of that to repair. That gap between replacement cost and restoration cost is exactly where NEW CREATIONS Mobile Restorations has operated profitably since founder Larry Stevenson launched the business in Portland, Oregon, in 1988. Stevenson recognized that homeowners, property managers, auto dealerships, and commercial contractors were routinely discarding or replacing surfaces that could be restored to like-new condition using the right proprietary products and techniques, and he built a service model around that insight. The company began offering franchise licenses with its first franchised unit in 1991, formally entering franchise expansion in the mid-1990s, and has since relocated its corporate headquarters to Port Coquitlam, British Columbia, Canada, where the Stevenson family continues to lead the business across multiple generations. Today, NEW CREATIONS counts 70-plus franchise locations operating across more than 100 markets throughout North America, with the network having completed over 2 million successful restorations across 35-plus years of continuous operation. The brand specializes in repairing and restoring more than 100 distinct surface types, including leather, wood, granite, fiberglass, tile, vinyl, marble, quartz, ceramic, metal, fabrics, carpet, and linoleum, serving automotive, residential, commercial, and personal property sectors simultaneously. For franchise investors evaluating the surface restoration space, this independent analysis examines the brand's financial structure, operational model, market positioning, and long-term investment thesis with the same rigor applied to any serious capital allocation decision. This is not marketing copy from the franchisor — it is an evidence-based assessment designed for investors who need facts, not promises.

The surface damage repair and restoration industry sits at the intersection of two powerful macro forces: rising replacement costs and growing consumer preference for sustainable, cost-effective alternatives to full product replacement. While precise single-category market sizing for the surface restoration vertical is not independently published, the broader repair and restoration services market is widely characterized as a multi-billion dollar industry, and New Creations itself references 35-plus years of continuous operation through multiple economic cycles as evidence of its recession-resistant demand profile. The global franchise market reached a valuation of approximately $160.3 billion in 2026 and is projected to expand to $369.8 billion by 2035 at a compound annual growth rate of 9.73%, creating a rising tide across all franchise categories including mobile service businesses. Within the U.S. franchising sector specifically, projections for 2025 indicate over 851,000 total franchise units generating combined output of $936.4 billion and supporting employment above 9 million people, making franchising one of the most economically significant channels for small business ownership in the country. Surface restoration is structurally positioned as an essential service rather than a discretionary one — when a property manager has a damaged countertop in a rental unit, or when an auto dealer needs a leather seat repaired before a vehicle sale, the work must be done regardless of broader economic conditions. This essential-service dynamic distinguishes surface restoration from lifestyle or entertainment franchise categories that contract sharply during recessions. The industry is also benefiting from a secular sustainability tailwind, as consumers and commercial operators increasingly prefer restoration over replacement on environmental grounds, a trend that is measurable in the growth of the circular economy and repair-over-replace consumer sentiment documented extensively in sustainability research. The fragmented nature of the local repair services market — dominated by independent operators with no brand recognition, inconsistent quality, and limited marketing capability — creates a structural competitive opening for a credentialed franchise network like NEW CREATIONS that can leverage a 35-year brand reputation, proprietary products, and a national support infrastructure to win market share.

The NEW CREATIONS franchise investment begins with an initial franchise fee that is documented across multiple sources as falling in the range of $42,000 to $57,000 for a single territory, scaling upward to a range of $57,000 to $173,850 when multiple territories are purchased simultaneously, reflecting a volume pricing structure that rewards investors willing to commit to larger geographic footprints at the outset. The total initial investment range, as detailed in the most comprehensive available breakdown of startup expenditures, runs from approximately $92,290 to $307,624, with the wide spread driven primarily by the number of territories acquired, the decision to lease versus purchase a service vehicle, and the extent of vehicle wrap and graphics spending which ranges from $1,500 to $5,500. Key investment line items include a start-up kit priced at $23,000, vehicle and graphics lease or purchase deposits ranging from $5,000 to $50,000, training expenses of $600 to $6,200, insurance of $500 to $5,000, professional fees of $500 to $3,000, and an additional funds reserve for the first six months of operations estimated at $3,000 to $25,000. The minimum liquid capital requirement has been cited at $50,000 to $75,000 depending on the source, with a minimum net worth threshold of $100,000, positioning NEW CREATIONS as an accessible entry point relative to brick-and-mortar franchise concepts that routinely require $500,000 to $1,500,000 in total investment. The ongoing royalty rate is documented at 7% to 8% of gross sales, with a national brand fund contribution of up to 2% of gross sales, yielding a combined ongoing fee burden in the range of 9% to 10% of revenue — consistent with mobile service franchise norms where the absence of rent, significant build-out costs, and large inventory requirements allows franchisees to absorb royalty structures that might compress margins in higher-overhead concepts. The home-based, mobile operating model means that real estate costs range from $0 to $9,000, a dramatically lower overhead structure than virtually any retail or food service franchise at comparable investment levels. Veterans pursuing a NEW CREATIONS franchise opportunity in the United States are offered an incentive package equivalent to the value of two territories for the price of one, representing a meaningful entry cost reduction for eligible buyers. The business model's low physical infrastructure requirements also support favorable SBA loan eligibility considerations, as the asset-light profile reduces collateral complexity.

New Creations franchisees operate as mobile service providers, dispatching from a home base in a branded service vehicle to customer locations including private residences, job sites, auto dealerships, commercial properties, and property management accounts. The average NEW CREATIONS franchise employs approximately 4 people, though the business is designed to be launched as a solo owner-operator with the structural capability to scale into a multi-vehicle, multi-technician operation as the customer base matures. Daily operations center on a mix of quoting new restoration work, completing active repair jobs, and building referral relationships with contractors, property managers, insurance adjusters, interior designers, and automotive dealers — commercial referral channels that generate recurring work volumes independent of consumer advertising spend. The initial training program spans four weeks, including classroom and hands-on instruction at one of four certified training locations, with the final week conducted as a live launch in the franchisee's own territory, ensuring that the owner begins generating revenue under supervised conditions rather than transitioning blindly from training to independent operation. New Creations' training curriculum covers proprietary products and restoration techniques for all 100-plus surface types the brand services, meaning franchisees enter the field equipped to handle the full range of customer requests rather than a narrow service subset. Ongoing support infrastructure includes access to an owner network described as a collaborative think tank where franchisees share pricing strategies, troubleshoot complex restoration challenges, and exchange marketing and recruitment methods — a lateral peer support mechanism that complements the vertical support from the corporate team led by Josh Stevenson as President, Brianna Stevenson as Director of Operational Support, and Steve Valentine as Franchise Sales Director. The franchisor may require annual refresher training at no cost to the franchisee, while voluntarily requested employee refresher training carries a fee of $750 per day per employee. Each franchisee receives exclusive territory rights sized to serve a population of approximately 250,000 to 300,000 residents, with the territory structure designed to accommodate expansion through additional vehicles and technicians without requiring the franchisee to acquire new territory licenses until genuinely warranted by volume.

Item 19 financial performance data is not disclosed in the current Franchise Disclosure Document, which means the franchisor has elected not to publish average revenue, median revenue, or profit margin data in its FDD filing — a disclosure choice made by a significant portion of franchise systems that does not itself indicate poor performance but does require prospective franchisees to conduct primary research through franchisee interviews and independent financial modeling. What the public record does confirm is that NEW CREATIONS has sustained franchise operations for over 35 consecutive years through multiple recessions and economic cycles, including the 2008 financial crisis and the 2020 COVID-19 disruption, which provides indirect evidence of unit-level economics sufficient to support ongoing franchise fees and franchisee renewals across a network of 70-plus locations. The brand's own characterization of its model as a high-margin business with non-commodity based net profit margins is consistent with the economics of specialty service businesses where labor and proprietary product costs represent the primary inputs and there is no commoditized price competition from large-scale manufacturers or retailers. Industry benchmarks for mobile service franchises with comparable investment profiles — total investments in the $90,000 to $175,000 range with royalties in the 7% to 8% band — typically support annual revenue potential in the $200,000 to $500,000 range for established single-territory operators, though investors should weight independent franchisee interviews above any general benchmark. The franchise's 2021 data point of 80 franchised units and 2 company-owned units, compared to 70-plus locations referenced in more recent sources, suggests modest net unit contraction or market reporting variation rather than dramatic expansion, which prospective investors should probe directly in discovery conversations. The Franchise Business Review recognition as a Top Franchise for 2023, based on surveys of nearly 38,000 franchise owners across more than 360 franchise brands, and the accompanying Franchisees' Choice Award provide third-party validation that the existing owner base reports satisfaction levels high enough to earn external recognition — a meaningful signal given that FBR awards are determined entirely by franchisee survey responses, not by franchisor self-reporting. A 2021 source indicates that all surveyed franchisees reported they would purchase their franchise again, a satisfaction metric that few franchise systems of any size achieve.

The NEW CREATIONS growth trajectory reflects a brand in the expansion phase of its U.S. and international development, having established its core network across Canada over 30-plus years and now directing its primary geographic growth energy toward the United States and the United Kingdom. Confirmed active expansion markets include the Greater Portland Area, the Greater Vancouver Area, Olympia and Tacoma and Spokane and South Puget Sound in Washington State, Boise in Idaho, and Myrtle Beach in South Carolina, with the brand actively recruiting franchisees across additional U.S. states and Canadian provinces. The family ownership structure — with Larry Stevenson as Founder, Josh Stevenson as President, and Brianna Stevenson serving as Director of Operational Support — creates a leadership continuity profile that franchise investors often find advantageous, as family-owned systems tend to prioritize long-term franchisee relationships over short-term unit count expansion metrics. The brand's competitive moat is constructed from three durable elements: a 35-year reputation for surface restoration quality that has generated over 2 million completed jobs, proprietary products and techniques that are not replicable by independent operators without equivalent R&D investment, and a training infrastructure that has certified technicians across 100-plus surface types through a network of four dedicated training facilities. The broader franchise industry's 2025 trend data identifies home-based mobile franchise concepts, sustainability-aligned service businesses, and recession-resistant essential services as three of the highest-demand investment categories among prospective buyers — and NEW CREATIONS occupies all three simultaneously. The brand's ongoing commitment to developing new restoration processes, expanding its serviceable surface types, and maintaining innovation in product formulation and application technique represents an operational differentiation investment that keeps franchise owners ahead of unbranded independent competitors who lack equivalent R&D resources.

The ideal NEW CREATIONS franchisee does not require prior technical experience in surface restoration — the four-week training program is explicitly designed to take motivated individuals from no prior background to field-ready competency — but the brand profile strongly favors candidates who are relationship-driven, team-oriented, detail-oriented, and comfortable building a referral network among contractors, dealers, and property managers. The owner-operator model is the primary operating profile for single-territory franchisees, with the business design intentionally starting lean and scaling through additional service vehicles and trained technicians as revenue and customer density grow. Semi-absentee ownership is indicated as a structural possibility within the model, particularly for multi-territory operators who have built a management team, though the business performs most effectively when the principal owner is actively engaged in quality oversight and relationship development during the growth phase. Territory sizing at 250,000 to 300,000 population per exclusive territory means that a franchisee purchasing two territories at entry would be operating across a service area of 500,000 to 600,000 residents, creating substantial addressable market density for both residential and commercial work. Geographic markets across the Pacific Northwest, Mountain West, and Southeast United States are confirmed as active recruitment priorities, and the United Kingdom expansion represents an early-stage international opportunity for experienced multi-unit operators interested in pioneer market positioning. Prospective franchisees should factor a timeline from signing to launch week completion of approximately four to six weeks of training preparation before entering their territory in an active revenue-generating capacity, based on the described training structure of classroom instruction followed by a live launch week.

For investors conducting serious due diligence on mobile service franchise opportunities in the repair and restoration category, NEW CREATIONS presents a financially accessible entry point — with total investments documented as low as $92,290 and minimum liquid capital requirements starting at $50,000 — backed by 35-plus years of operational history, a validated franchisee satisfaction record endorsed by Franchise Business Review's Top Franchise for 2023 designation, and a business model structurally aligned with three of the most durable macro trends in franchising: essential-service demand, home-based mobile operations, and sustainability-driven consumer preference. The absence of Item 19 financial disclosure means that revenue verification depends on direct franchisee interviews, which any serious investor should conduct across multiple franchise owners at different tenure levels and territory types before committing capital. The global franchise market's trajectory toward $369.8 billion by 2035 at a 9.73% CAGR provides a broad market tailwind, while the fragmented nature of the local surface restoration competitive landscape gives a credentialed national brand measurable advantages over independent operators. PeerSense provides exclusive due diligence data including SBA lending history, FPI score, location maps with Google ratings, FDD financial data, and side-by-side comparison tools that allow investors to benchmark NEW CREATIONS against comparable mobile service franchise concepts across investment level, royalty structure, franchisee satisfaction, and unit count growth. Explore the complete NEW CREATIONS franchise profile on PeerSense to access the full suite of independent franchise intelligence data and make a genuinely informed capital allocation decision.