Project-Pros

Projectpros franchise, established in 1992, has carved a significant niche within the on-site computer service industry, demonstrating a steadfast commitment to customer-centric service. From its inception, this enterprise has cultivated a corporate philosophy deeply rooted in building trust and fostering long-term client relationships, operating with a distinctive family-run approach that prioritizes friendly, personalized interactions. Headquartered at 3616 N. Rancho Dr., Las Vegas, NV 89130, the Projectpros franchise is led by CEO Bryan Ward, who guides its strategic direction. The core mission of the Projectpros franchise is to deliver unparalleled on-site computer support, ensuring clients receive expert assistance directly where they need it most. This foundational principle has been central to its operations since 1992, contributing to its reputation as a leader in the sector. The company's emphasis on a personalized touch sets it apart, ensuring that every service interaction reinforces its commitment to client satisfaction and loyalty. The Projectpros franchise currently operates with 1 total unit, holding an FPI Score of 38, reflecting its independent evaluation standing. This singular unit exemplifies the brand's dedication to its founding principles and strategic growth, aiming to expand its proven model across new markets while maintaining its high standards of service delivery. The journey of the Projectpros franchise began with a clear vision to simplify complex technical issues for customers through accessible and reliable on-site solutions, a vision that remains paramount today in its operational execution and future development plans. This commitment underpins every aspect of the Projectpros franchise, from its internal management to its external customer engagements, solidifying its position within the competitive computer service landscape.

The Projectpros franchise operates within the expansive and dynamically growing on-site computer service industry, a vital component of the broader technology services sector. This market is characterized by substantial valuations and consistent growth trajectories. The global Mobile Computer market, which encompasses key aspects of Projectpros’ service offerings, was valued at US$ 5.64 billion in 2020 and is projected to reach US$ 10.49 billion by 2030, exhibiting a robust Compound Annual Growth Rate (CAGR) of 5.2% from 2021 to 2030. Other analyses further corroborate this upward trend, estimating the global Mobile Computer market size at USD 5514.5 million in 2024, with a projected CAGR of 5.00% from 2024 to 2031. Another report places the market at USD 6.22 Billion in 2025E, anticipating a rise to USD 10.20 Billion by 2033, growing at a CAGR of 6.41% during 2026-2033. The services segment within this market is particularly promising, poised for a projected CAGR of 12.40% in 2025E. This robust growth is fueled by critical consumer trends and market drivers, including the increasing reliance on computers, with over 178 million US residents owning PCs and more than 155 million having Internet access, while 99% of US businesses utilize computers in their daily operations. The ongoing onslaught of cyber threats, encompassing viruses, worms, Trojan horses, and spyware, continually drives demand for expert repair and maintenance services. Furthermore, a discernible decline in traditional service options offered by mass retailers and manufacturers has created a significant void, which on-site repair services like those provided by the Projectpros franchise are adept at filling. The market also sees demand for rugged mobile computer devices vital for inventory data and enduring harsh conditions, alongside the imperative for industries to align workflows with appropriate mobile solutions. The expansion of e-commerce and warehouse automation further accelerates the deployment of mobile computing solutions, while technological advancements such as the integration of IoT, GPS tracking, wireless connectivity, barcode scanners, and NFC profoundly enhance productivity and enterprise mobility. The global shift towards remote work and online learning, significantly accelerated by the COVID-19 pandemic, has undeniably amplified the need for comprehensive mobile computing solutions, creating a sustained demand environment for businesses like Projectpros franchise. The Small and Medium Enterprises (SME) segment is also anticipated to experience the fastest CAGR, driven by their increasing adoption of mobile computing solutions to enhance operational efficiency and customer engagement. In terms of market distribution, the hardware segment dominated with over 70.05% revenue share in 2020 and 73.7% in 2024, while large businesses held the largest market share, exceeding 50% in 2020 and 61.51% in 2025E, due to their extensive inventory management needs. North America maintained a significant market share, surpassing 40% in 2020 and 41.5% in 2024, with Asia Pacific projected for the fastest growth at over 6.0% CAGR.

Investing in a Projectpros franchise involves specific financial commitments designed to facilitate entry into the thriving computer service sector. The initial investment required for a Projectpros franchise is $51,000, covering various startup costs associated with establishing the business. Notably, the liquid capital required for interested parties is stated as $0, an unusual figure within the franchise industry that might suggest a very low barrier to entry or represent an older reporting metric. While a specific dollar amount for the franchise fee is not explicitly provided in the available information, it is referred to as a "nominal franchise fee." Generally, initial franchise fees for professional services franchises range from $20,000 to $50,000, with home-based or hybrid models potentially featuring fees under $20,000. For ongoing financial obligations, the Projectpros franchise agreement includes "continued royalties," though a precise percentage is not disclosed. Across the broader professional services franchise landscape, ongoing royalty fees typically fall between 8% and 12% of gross sales, while the overall franchise industry sees royalty fees ranging from 4% to 12%. Information regarding an advertising fund (ad fund) for the Projectpros franchise is not detailed in the provided search results. To support military personnel, a discount of $2,000 is offered for veterans seeking to open a Projectpros franchise, recognizing their service and facilitating their entrepreneurial journey. While the initial liquid capital requirement appears exceptionally low, it is crucial for prospective franchisees to consider the total investment needed for operational assets. For instance, the industry context for mobile service franchises indicates that properly outfitting a pickup truck or van for service operations can entail substantial costs, potentially ranging from $50,000 to $70,000. This suggests that while the entry liquidity might be minimal, the comprehensive financial outlay for a fully equipped and operational Projectpros franchise could be more significant once vehicles and specialized tools are factored into the overall business plan.

The Projectpros franchise, which began franchising in 1999, offers a robust operating model complemented by comprehensive support mechanisms for its franchisees. The company provides two distinct business models: Home Based and Retail, allowing for flexibility in how franchisees establish and operate their services. This proven franchise system empowers individuals, even those without extensive technical expertise, to successfully enter the multi-billion dollar computer services sector, offering a clear pathway to entrepreneurship in a high-demand industry. Projectpros delivers a wide array of services, including expert computer repair, sophisticated networking solutions, custom database design, essential computer upgrades, professional website design, and new system builds. The service portfolio has also expanded to include the servicing and repair of smartphones, gaming systems, and printers, and has recently incorporated advanced cloud computing and managed services, ensuring franchisees can meet diverse client needs. A cornerstone of the Projectpros franchise offering is its commitment to providing extensive support. Franchisees benefit from the "experienced management skills and expertise to succeed," drawing on the collective knowledge of the organization. This ongoing support emanates directly from the Projectpros international headquarters staff, who possess years of experience and a superior understanding of the computer service industry, ensuring that franchisees are well-equipped to tackle operational challenges and capitalize on growth opportunities. Advice on business growth and progress is readily available via phone, providing immediate access to guidance. The structured support system includes monthly corporate update calls, designed to keep franchisees informed about industry developments, company initiatives, and best practices. Additionally, periodic roundtables are convened, covering critical topics such as Technical Issues, Marketing strategies, Financial management, and Human Resources, all strategically aimed at helping franchisees grow their businesses effectively. The Projectpros franchise prides itself on its "proven systems," which have been "tested and developed over the last 18 years," thereby eliminating the need for franchisees to "reinvent the wheel." While specific details about the initial training program's duration or curriculum are not explicitly provided, the importance of comprehensive training programs is widely acknowledged in franchise expansion strategies, known to lead to a 218% increase in income per employee and a 24% boost in profit margins for companies investing in thorough training. The Projectpros franchise operates "across the country," with a presence in 31 listed states, including Alabama, Alaska, Arizona, Arkansas, California, Colorado, Florida, Delaware, Georgia, Hawaii, Illinois, Indiana, Kansas, Maryland, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, and Washington, establishing a broad geographical footprint.

While the Franchise Disclosure Document (FDD) contains a section, Item 19, where franchisors may provide Financial Performance Representations (FPRs) detailing revenue, sales, expenses, or profit information based on actual franchise performance, franchisors are not legally obligated to make these disclosures. If a franchisor opts not to provide such information, Item 19 will instead contain a prescribed statement indicating that no such representations are made. For the Projectpros franchise, the available search results do not contain specific information about its Item 19 disclosure, average revenue per unit, median revenue, or profit margins. Therefore, no specific financial performance data for Projectpros franchisees is publicly available from the provided search. However, insights into franchisee and customer experiences can offer a qualitative understanding of the business. Customer reviews for a Projectpros location in Columbus, OH, as found on Angie's List, reveal a generally positive sentiment, garnering an average rating of 4.6 out of 5 stars based on 15 reviews. Customers frequently lauded the excellent service, punctuality, and the profound knowledge of technicians. Many praised the quick problem resolution and the friendly demeanor of the service providers, expressing strong trust and a willingness to reuse the service. One reviewer specifically noted that the service was "much more affordable than other places" they had contacted, highlighting a competitive pricing advantage. The business owner of that particular location was often described as the "only employee," motivated to deliver exceptional customer service, highly responsive, and efficient in their work. On the other hand, one customer expressed that pricing was "a little over the top" for a follow-up visit, even for a minor issue they subsequently resolved independently. Employee reviews for a franchisor entity, though not definitively confirmed as the direct franchisor of Projectpros, offer mixed feedback. Work-life balance was rated 3.4 out of 5 stars, pay and benefits at 3.1 out of 5 stars, job security and advancement at 3.2 out of 5 stars, management at 3.1 out of 5 stars, and culture at 3.2 out of 5 stars. Positive employee feedback included descriptions of a "great work place with growth opportunities" and a "Great culture & nice people to work with." One executive assistant described a "truly rewarding journey" spanning over 10 years, with ample opportunities for professional growth. Conversely, negative feedback pointed to a "Toxic and Micromanaged Work Environment" and concerns about "Extensive field work!!" Some reported a "24/7 job" with "No days off, phone always ringing," indicating demanding operational schedules. Issues concerning "Mismanagement, backstabbing and offering new employees more than current loyal employees" were also raised, with some employees feeling that management "really just cares about the numbers." Additionally, concerns about properties being in "poor condition" and ownership micromanaging were cited in some reviews, offering a balanced perspective on the internal operational environment.

The Projectpros franchise has demonstrated a compelling growth trajectory since it began franchising in 1999. Starting as a one-man operation, the network has expanded significantly, reportedly growing to "more than 80 franchises operating across the country." Another source, however, indicates "Total Units 45," suggesting a possible discrepancy due to different reporting periods or definitions. As of current data, the Projectpros franchise operates with 1 total unit, indicating its nascent stage as a specific franchise opportunity, but built upon the foundation of an established brand. The franchise operates in numerous states across the United States, including Alabama, Alaska, Arizona, Arkansas, California, Colorado, Florida, Delaware, Georgia, Hawaii, Illinois, Indiana, Kansas, Maryland, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, and Washington, covering a total of 31 states. There is no information provided regarding any international operations, suggesting a current focus solely on the domestic U.S. market. The growth of the franchise is widely attributed to positive word-of-mouth, underscoring the effectiveness of its customer-centric service model and the quality of its offerings. This organic growth mechanism highlights the inherent value and satisfaction derived by its client base. Beyond its operational expansion, Projectpros franchise has also earned notable recognition within the business community. It has been featured in prestigious rankings such as Entrepreneur's Top 500, acknowledging its prominence and stability in the franchise landscape. Furthermore, it has been recognized among the Top Home Based Franchises, underscoring the flexibility and accessibility of its business model. The Projectpros franchise has also achieved recognition as one of the Top Global Franchises, a testament to its strong brand and proven system, even if its current operations are domestic. These accolades collectively affirm the Projectpros franchise's solid standing and its competitive advantages in the marketplace. These advantages are rooted in its long-standing customer-centric philosophy, a meticulously tested and developed proven system, comprehensive ongoing support for its franchisees, and the strategic flexibility offered by its hybrid business model, encompassing both home-based and retail operations. The broad and continually expanding service offering further enhances its competitive edge, allowing Projectpros franchise operators to cater to a diverse and evolving range of client needs in the dynamic technology sector.

The ideal Projectpros franchise owner is not necessarily a seasoned technology expert, as the proven system is designed to enable individuals, even those without extensive technical expertise, to thrive. The company itself notes that some successful franchisees have candidly described themselves as "technically challenged," emphasizing that a strong aptitude for customer service, business acumen, and a commitment to the Projectpros franchise's operational model are paramount. Key attributes for a successful franchisee include a friendly demeanor, responsiveness, and a proactive approach to problem-solving, aligning with the brand's emphasis on personalized and trusted service. Given the nature of mobile service franchises, a single mobile employee often needs to skillfully embody the capabilities of a customer service representative, a manager, and a technician simultaneously, requiring excellent organizational and interpersonal skills. While the Projectpros franchise offers a home-based model, which can mitigate some initial overheads, it is important for prospective owners to consider staffing strategies. Staffing can present a challenge for mobile concept owners who do not plan to conduct all services themselves, making robust training and effective onboarding processes for employees absolutely crucial to maintain service consistency and quality. The Projectpros franchise operates "across the country" and has established a presence in 31 specific states, indicating a wide geographical footprint for its network. However, the available information does not provide explicit details regarding exclusive territories or the typical territory sizes allocated to individual franchisees. This aspect would be critical for a prospective franchisee to understand the market exclusivity and potential for growth within a defined operational area. The remarkably low stated liquid capital requirement of $0, combined with an initial investment of $51,000, suggests that the Projectpros franchise is positioned as an accessible opportunity for aspiring entrepreneurs, particularly those looking to enter the lucrative multi-billion dollar computer services sector without a significant upfront liquid capital barrier. This accessibility, coupled with the comprehensive support and training provided, aims to empower a diverse range of individuals to become successful Projectpros franchise operators.

The Projectpros franchise presents a compelling investor opportunity within a rapidly expanding and indispensable industry. The global Mobile Computer market, which underpins much of the Projectpros franchise service demand, is projected to reach an impressive US$ 10.49 billion by 2030, growing at a robust CAGR of 5.2% from 2021. Furthermore, the services segment within this market is expected to witness particularly promising growth, with a projected CAGR of 12.40% in 2025E, signaling a strong future for service-oriented businesses like Projectpros franchise. Key demand drivers, including the persistent onslaught of cyber threats, the increasing prevalence of remote work, the sustained growth of Small and Medium Enterprises (SMEs), and the expansion of e-commerce, collectively ensure a continuous and escalating need for professional computer services. The Projectpros franchise offers a meticulously proven system, backed by comprehensive ongoing support, and provides the strategic flexibility of both home-based and retail operating models, catering to diverse entrepreneurial preferences and market conditions. With an FPI Score of 38 and currently operating with 1 unit, the Projectpros franchise represents an intriguing early-stage growth opportunity within a robust and expanding market, poised for strategic development. The stated liquid capital requirement of $0, paired with an initial investment of $51,000, positions the Projectpros franchise as a potentially accessible venture for entrepreneurs keen to capitalize on the thriving computer service industry. Moreover, the brand's commitment to veterans, evidenced by a $2,000 discount, broadens its appeal to a valuable demographic seeking new business avenues. The extensive support structure, encompassing monthly corporate update calls and periodic roundtables, is specifically designed to foster franchisee success and facilitate sustained business growth, providing a solid foundation for new Projectpros franchise operators. Explore the complete Projectpros franchise profile on PeerSense to access the full suite of independent franchise intelligence data.